A Department of Communities and Justice Spokesperson said "an inspection of the property was arranged to follow up on the tenant's concerns".

Source: https://www.9news.com.au/national/social-housing-tenants-health-concerns-mould-outbreak-newcastle-new-south-wales/24de4b1b-740f-41e7-b6ac-a8e5c21457b7

City to Surf Property director Mark Gavagna said the tenant's health and well-being had always come first and their offers to sanitise and break the lease fee had been rejected by the tenants.

Source: https://www.9news.com.au/national/sydney-news-exclusive-glebe-rental-crisis-laid-bare/20daf9ae-5edd-4ba2-aa5a-e211b1faaa6c

They do not acknowledge tenant's requests and needs.

Source: https://www.dailymail.co.uk/news/article-12551805/Blogger-Jordan-van-den-Berg-shines-light-terrible-properties-launches-new-site-angry-tenants-dob-owners-agents.html?ns_mchannel=rss&ns_campaign=1490&ito=1490