Customer service teams can use generative AI for automatic issue resolution, knowledge-base article generation based on customer case summaries, and chat summarization for faster hand-off, resolution, and wrap-up.

Source: https://www.helpnetsecurity.com/2023/05/18/servicenow-nvidia/

While multiturn search allows enterprise users to ask follow-up questions without starting a new conversation, search summarization provides summaries of search results and chat conversations.

Source: https://www.infoworld.com/article/3705495/google-s-new-vertex-ai-features-to-unlock-advanced-llm-capabilities.html