It uncovered 'moderate weaknesses' at 11 suppliers, including British Gas, EDF, Good Energy, and Scottish Power, and 'minor weaknesses' at five others, such as Ecotricity, Shell and Octopus.

Source: https://www.dailymail.co.uk/money/markets/article-12193371/E-pay-5m-severe-weaknesses-customer-service.html?ns_mchannel=rss&ns_campaign=1490&ito=1490

Last week, the regulator ordered Ovo and Good Energy to refund a total of £4m to customers after it was found they had overcharged households.

Source: https://www.bbc.co.uk/news/uk-england-gloucestershire-65544654?at_medium=RSS&at_campaign=KARANGA

Ovo Energy and Good Energy are set to pay £4 million in compensation after overcharging customers during the energy crisis.

Source: https://www.bridgwatermercury.co.uk/news/national/23530315.ovo-good-energy-pay-4m-compensation-overcharging-customers/?ref=rss