Fans have previously voiced their concerns about the state of the concourses and poor organisation with regards to catering on a matchday.

Source: https://www.birminghammail.co.uk/sport/football/football-news/what-you-can-expect-villa-27953600

Great Western Railway (GWR) is taking views as part of a national consultation on ‘modernising ticket sales’ by moving staff onto platforms and concourses.

Source: https://www.bridgwatermercury.co.uk/news/23650506.bridgwater-politicians-condemn-gwr-ticket-office-proposals/?ref=rss

Its spokesperson said under proposed changes staff would be moved on to concourses to help and advise more customers.

Source: https://www.bbc.co.uk/news/business-66059122?at_medium=RSS&at_campaign=KARANGA

The new plans would see ticket offices closed over the next three years, with customer information centres instead being utilised to see train employees available to speak to passengers on concourses and platforms and ticket vending machine upgraded.

Source: https://www.expressandstar.com/news/transport/2023/07/13/dismay-and-disgust-among-travellers-at-plans-to-close-ticket-offices/

The tensions simmered, taking in the moment during the interval when Samir Nasri, working here as a media pundit, was aggressively accosted by an Arsenal fan in one of the concourses.

Source: https://www.theguardian.com/football/2023/oct/08/arsenal-manchester-city-premier-league-match-report