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Kelle Howson, senior researcher at Institute of Economic Justice, said Postbank needed to be understanding of the plight of the beneficiaries and have to improve their capacity and be rational in dealing with the problems.
Source: https://www.heraldlive.co.za/news/2023-09-07-sassa-grant-payouts-hit-by-postbank-it-malfunction/
Last month, millions of South Arica’s poorest and most vulnerable citizens were literally left out in the cold while queueing for their social due to widespread Postbank payment glitches.
Source: https://www.citizen.co.za/news/news-today-south-africa-7-october-2023/
Ndala said the Auditor General had flagged the Postbank IT system for “control weaknesses”.
The issues at Postbank included disruptions in online offerings, difficulty in reaching customer service and long processing times, BaFin has said.