In 2022, they were even named as a leader in the ITSM segment in the ) is still the biggest player in this segment by a wide margin.

Source: https://seekingalpha.com/article/4594909-atlassian-long-term-perspective-makes-all-the-difference-but-slightly-overvalued?source=feed_all_articles

SolarWinds Accelerates Shift to SaaS Model for Observability, Monitoring, and ITSM Solu.

Source: https://www.marketscreener.com/quote/stock/SOLARWINDS-CORPORATION-46661543/news/SolarWinds-Transforms-Brand-to-Signify-Ongoing-Evolution-Portfolio-Expansion-and-Customer-Empowerm-43988415/?utm_medium=RSS&utm_content=20230530

The collaboration software company follows in the footsteps of big tech companies including Microsoft, Facebook, and Google in cutting staff to position itself for the long term, focusing on cloud migration and IT service management (ITSM).

Source: https://www.computerworld.com/article/3689975/atlassian-lays-off-5-of-staff-to-refocus-on-cloud-itsm.html

Understanding these differences helps organizations tailor their ITSM strategies to the unique needs of their customers and stakeholders.

Source: https://www.baltimoregaylife.com/top-five-trends-in-it-service-management-for-2023/

With respect to ITSM Pro, we've talked about penetration being at about 35%, and that continues to do well.

Source: https://seekingalpha.com/article/4572449-servicenow-inc-now-q4-2022-earnings-call-transcript?source=feed_all_articles